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  • Friday, May 15, 2020 11:20 | Chonnipa Nakpontong (Administrator)

    Posting Date: Apr 27, 2020
    Job Number: 20033295
    Job Category: Property Leadership
    Location: Phuket Town CY, Talad Yai, Muang, Phuket, Thailand, Thailand VIEW ON MAP
    Brand: Courtyard by Marriott
    Schedule: Full-time
    Relocation?: Yes
    Position Type: Management

    Start Your Journey With Us

    With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World at Courtyard by Marriott.

    The Courtyard by Marriott Phuket Town will be a conversion of the existing 248-key hotel, the Metropole Hotel Phuket. Food & Beverage options include an All-Day Dining, Lobby Lounge and Grab & Go. There will be 5 event spaces available with a total event space of 992 sm. The hotel also comes with a Kids Club, outdoor pool and fitness center.

    Courtyard by Marriott Phuket Town is located in the center of Phuket City which is within a 60-minute drive or 33 KM from Phuket International Airport on the southeastern side of Phuket. Situated within a 3-minute walk from the Surin Circle Clock Tower a major city landmark, the Hotel is surrounded by restaurants and bars popular amongst both leisure and business travelers.

    The Hotel is slated to be opened in July, 2021.

    JOB SUMMARY

    Functions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, , Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management, where applicable. Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensuring operations meet the brands target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brands target customer and property employees and provides a return on investment.

    CANDIDATE PROFILE

    The ideal candidate for this role would be an experienced Executive Committee in Asia Pacific with preopening or conversion experiences. The successful candidate will have proven experience leading hotel operations and demonstrated strong sales & marketing leadership, food & beverage flair and strong financial acumen.

    Education and Experience

    • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years experience in the management operations, sales and marketing, or related professional area. OR
    • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years experience in the management operations, sales and marketing, or related professional area.

    CORE WORK ACTIVITIES

    Managing Profitability and Departmental Budgets

    • Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
    • Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience.
    • Reviews financial reports and statements to determine how Operations is performing against budget.
    • Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy.
    • Works with direct reports to determine areas of concern and establishing ways to improve the departments financial performance.
    • Strives to maintain profit margins without compromising guest or employee satisfaction.
    • Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence.
    • Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
    • Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results.
    • Develops an operational strategy that is aligned with the brands business strategy and leads its execution.
    • Makes and executes key decisions to keep property moving forward towards achievement of goals.


    Managing Property Operations

    • Strives to improve service performance.
    • Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
    • Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
    • Ensures core elements of the service strategy are in place to produce the desired results.
    • Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.

    JOB SUMMARY

    Functions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, , Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management, where applicable. Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensuring operations meet the brands target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brands target customer and property employees and provides a return on investment.


    Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.  


CanCham Thailand (Thai-Canadian Chamber of Commerce)
139 Pan Road, Sethiwan Tower, 9th floor, Bangkok 10500, Thailand
Phone: +66 (0) 2 266 6085-6 | Fax: +66 (0) 2 266 6087| info@canchamthailand.org

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